{"id":790,"date":"2010-06-01T14:01:53","date_gmt":"2010-06-01T19:01:53","guid":{"rendered":"http:\/\/www.chloepoppins.com\/?p=790"},"modified":"2012-02-07T18:29:19","modified_gmt":"2012-02-07T23:29:19","slug":"ill-be-shopping-here-again","status":"publish","type":"post","link":"https:\/\/www.chloepoppins.com\/?p=790","title":{"rendered":"I&#8217;ll be shopping here again."},"content":{"rendered":"<p>There&#8217;s a lot to be said for good customer service, and a quality product.  And when a product doesn&#8217;t live up to its billing &#8230; good customer service can save, or destroy, the consumer\/retailer relationship.  <a href=\"http:\/\/vip.zappos.com\/\">Zappos <\/a> has great customer service.  I thought that their low priced, and sometimes free, shipping was fabulous &#8230; but it gets even better.<\/p>\n<ul>\n<\/ul>\n<p>In January, I purchased some sandals to replace my FAVORITE Merrell sandals.  I&#8217;d worn my favs for two years and they were in need of a permanent rest.  So I found a style I&#8217;d purchased for Sophie and ordered them in January.  I wanted to be ready when the heat arrived.  I broke them out of the box about four weeks ago and have been enjoying them since.  Today, I looked down only to discover that the stitching on my new shoes was coming undone.  At first I thought that maybe it was just an aesthetic issue I could overlook for comfort, but no &#8230;. it turned out to be structural.  So, I decided to call Zappos and see what, if anything, could be done.<\/p>\n<ul>\n<\/ul>\n<p>Their Customer Service department was only too glad to help me.  My shoe has been discontinued, but they found a similar style by another company and agreed to do an even exchange.  In fact, they are sending my replacements out to me as I write this.  They didn&#8217;t even wait to get the defective shoes back!!!  They emailed me a shipping label to do the return, and said to try to have them back within 14 days.  I can do that.  The best part is &#8230; my new shoes will be here TOMORROW!!  Awesome.  I will definately be shopping Zappos again.  <smile><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There&#8217;s a lot to be said for good customer service, and a quality product. And when a product doesn&#8217;t live up to its billing &#8230; good customer service can save, or destroy, the consumer\/retailer relationship. Zappos has great customer service. &hellip; <a href=\"https:\/\/www.chloepoppins.com\/?p=790\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-790","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.chloepoppins.com\/index.php?rest_route=\/wp\/v2\/posts\/790","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chloepoppins.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.chloepoppins.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.chloepoppins.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chloepoppins.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=790"}],"version-history":[{"count":2,"href":"https:\/\/www.chloepoppins.com\/index.php?rest_route=\/wp\/v2\/posts\/790\/revisions"}],"predecessor-version":[{"id":1056,"href":"https:\/\/www.chloepoppins.com\/index.php?rest_route=\/wp\/v2\/posts\/790\/revisions\/1056"}],"wp:attachment":[{"href":"https:\/\/www.chloepoppins.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=790"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.chloepoppins.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=790"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.chloepoppins.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}